Augusoft will acknowledge all requests within 24 hours of receipt and with an answer or a plan to get one. For all critical problems we will deliver a fix as quickly as possible. A problem is considered critical if data is lost or corrupted or if money can be lost through a system error. All other issues will be addressed in the order they were received. We will keep you informed of system-wide issues with regular alerts through our Customer Communication Center, located at your Lumens Administrative home page or by email.

Augusoft wants to empower customers to help themselves. Our knowledge base, available 24/7, answers commonly asked questions with clear explanations and step-by-step instructions. New items appear regularly to support our customers use of Lumens. In addition, customers have access to an extensive archive of industry and product-related news articles, updated monthly.